TechHive: Samsung's Galaxy Gear smartwatch is subject to many unhappy returns

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thumbnail Samsung's Galaxy Gear smartwatch is subject to many unhappy returns
Oct 25th 2013, 22:45, by Florence Ion

Well, no wonder we haven't seen too many people sporting the Galaxy Gear since its debut. People keep returning them.

Geek.com claims to have a leaked document from Best Buy to its employees that expresses some concern over the marginally high return rate of the Galaxy Gear smartwatches.

Image: Geek.com

The statement seems to suggest that while employees have been successful in upselling the Galaxy Gear alongside sales of the Galaxy Note III, the smartwatches don't have much staying power at their new homes. Samsung has apparently discovered that about 30 percent of the Galaxy Gear watches are returned and is asking Best Buy employees to help shed some light on why.

The document also shows that Samsung is planning to release the software update that will allow its other Galaxy devices—the Note 2, Galaxy S3, Galaxy S4, and Galaxy S4 Active, specifically—to sync up with the smartwatch. The dates vary by carrier, however, and they won't all roll out at the same time.

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