The premise of the Google Authenticator app is pretty simple: Once you connect it to your online services, the app generates a random numeric code that you need to use along with your password when you're signing into your digital accounts. If the code isn't used in a short time frame, it self-destructs and becomes invalid. Boom! It's two-factor authentication at its finest.
Well, at least it is when it works.
On Tuesday, Google released an update for the iOS version of Authenticator and rather than providing the tweaks and improvements you'd expect to find in a patch, it completely wiped all of the stored data and connected account information saved in-app by users, forcing people to resync all of their accounts from scratch. Users who relied to Authenticator to access the (superb) Dashlane password manager were locked out of their accounts completely, according to TechCrunch, barring those users from accessing any of their online services unless they contacted Dashlane's customer service team.
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