TechHive: Samsung models beat iPhones in customer satisfaction

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Samsung models beat iPhones in customer satisfaction Aug 4th 2013, 18:48, by Matt Hamblen Of the top-selling smartphones in the U.S. in the past year, customers ranked two Samsung smartphones higher than the last three Apple iPhone models. Samsung Galaxy Note II The latest American Customer Satisfaction Index, released last week, ranked both the Samsung Galaxy S III and Galaxy Note II at 84 out of 100—the highest rankings in the group. The results for the Samsung phones compare to ratings of 82 for both the iPhone 5 and iPhone 4S, with an 81 for the iPhone 4. The new Samsung Galaxy S4 wasn't included because the survey was completed just prior to its launch by the major U.S. carriers in April. The rankings of the other five smartphones in the study are: Motorola Droid Razr Maxx HD, 80; Samsung Galaxy S II, 78; Motorola Droid Razr, 77; BlackBerry Curve, 67; and BlackBerry Bold, 64. To read this article in full or to leave a comment, please click here Media files: iphone5-galaxys3-100021379-small.jpg

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